What is the GDPR/CCPA?

The GDPR (General Data Protection Regulation) is an important piece of legislation designed to strengthen and unify data protection laws for all individuals within the European Union. The regulation became effective and enforceable on the 25th May 2018.

The California Consumer Privacy Act (CCPA), enacted in 2018, creates new consumer rights relating to the access to, deletion of, and sharing of personal information that is collected by businesses.

At Neolyze, protecting our user’s data is a core priority and we do everything we can to ensure we are compliant with all laws about personal data.

What are we doing at Neolyze?

We have a dedicated team in-house and are regularly consulting with our lawyers to ensure our user’s data is protected to the best of our ability.
Our in-house support team also treats all requests regarding data export, update or deletion with the utmost importance.

Do we sell your data?

No, at Neolyze we believe personal data is exactly that, personal, so we’ll never sell it to anyone. Same thing for the data from your social profiles, it is only used for your Neolyze account and not transferred anywhere else.

Only Neolyze employees can access your data for support and billing purposes.

What are your rights?

As stated above, your data is your property and you can ask us for access to it at any time. You can also make the following requests about data, regardless of if the law requires us to or not.


  • Ask for an export of your personal data
  • Ask us to correct any inaccurate personal data we can hold
  • Ask to completely delete your personal data
  • Ask us to stop using your personal data for non-mandatory processes that are not crucial to your using the Neolyze platform
  • Ask us to delete the personal data we hold from people who have had any interaction with your social profiles on their behalf


To summarize, we will always try to find the best solution for any request you might have regarding any personal data we hold.


If you have any requests regarding personal data, please write an email to help@Neolyze.comand we will help you.

Do you need to sign a Data Process Agreement?

Please follow the link to our DPA, you can directly sign it on the platform

Which external services does Neolyze use?


Company name

Website address

Service

Task performed

Amazon Web Services

https://aws.amazon.com/fr/

Amazon Web Services

Network and Infrastructure

Intercom, Inc.

https://www.intercom.com

Intercom

Messaging for the customer success and support

The Rocket Science Group LLC

https://mailchimp.com/features/landing-pages/

Mailchimp

E-mail marketing

PayPal (Europe) S.a.r.l. et Cie, S.C.A.

https://www.braintreepayments.com/

Braintree

Billing service

Mixmax

https://mixmax.com

Mixmax

Sales & Marketing communication

Hotjar ltd

https://www.hotjar.com

Hotjar

Data collection and analysis

Pendo.io, Inc.

https://www.pendo.io/

Pendo

Data collection and analysis, in-platform messaging

Google LLC

https://analytics.google.com/

Google analytics

Data collection and analysis

Google LLC

https://ads.google.com/

Google ads

Marketing promotion

Google LLC

https://mail.google.com/

Gmail

Messaging service to contact the users

2NDSITE Inc.

https://www.freshbooks.com/

Freshbooks

Billing service

Facebook

https://www.facebook.com/business/marketing/facebook

Facebook Ads

Marketing promotion

Slack Technologies

https://slack.com/

Slack

Internal communication for support service

PartnerStack Canada Inc.

https://www.partnerstack.com/

PartnerStack

Referral program

Lookback Group, Inc

https://lookback.io/

Lookback

User interview

SurveyMonkey Inc.

https://www.surveymonkey.com/

SurveyMonkey

Survey creation

TYPEFORM SL

https://www.typeform.com/

Typeform

Survey creation

ActiveCampaign, LLC.

https://www.activecampaign.com/

ActiveCampaign

E-mail marketing

Paddle.com Market Limited

https://paddle.com/

Paddle

Billing service

200OK LLC

https://www.profitwell.com/

Retain

Messaging system for billing

DocuSign, Inc.

https://www.docusign.com/

DocuSign

Electronic signature

Find more information on GDPR and CCPA

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Contact information

If you have any questions related to GDPR, send us an email to legal@neolyze.com


If you have any requests regarding personal data, please write an email to help@neolyze.com and we will help you.

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